FAQ's
Frequently Asked Questions
1. How long will it take to receive my order?
Processing: 1–2 business days (Monday–Friday)
Transit: 6–8 business days
Estimated total delivery: Approximately 10 business days
2. Who pays for return shipping?
You are responsible for the return shipping label and cost. Returns must be made within 30 days to qualify.
3. Where is Silent Form located?
Operated by Leyden Ecom Marketing LLC in Dover, Delaware, United States. We ship within the United States only.
4. What if I receive a defective or incorrect item?
Contact us immediately. If validated, we will cover return and replacement costs.
5. Can I cancel my order?
Yes—cancellations are accepted within 24 hours of placing your order. Contact customer support to proceed.
6. What is your return policy?
Returns accepted within 30 days. Items must be unused and in original packaging. Return shipping is your responsibility.
7. When will I receive my refund?
After we inspect your return, we’ll issue a refund to your original payment method. Please allow 5–7 business days for processing.
8. Do you offer any warranties or guarantees?
Yes—our products come with a 30-day warranty from delivery. Terms apply. Refer to our Return & Refund Policy.
9. How can I contact customer support?
Email: info@silent-form.com
Phone: +1 (609) 532-9088
We respond within 1–2 business days, Monday through Friday.
10. Do you ship internationally?
No—we currently ship only within the United States.
11. Do you have a physical store?
No—we operate exclusively online to offer better prices and wider selection.
12. Can I place a bulk order?
Yes. Please email us your requirements, and we’ll assist.
13. How can I track my order?
Once shipped, you’ll receive a tracking number by email. You can also track from the “Track Order” page on our site.
